We are aiming to have your order dispatched from our facility within 48 hours. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year. This does not include weekends or holidays.
Purchases made after 6pm PT will not be shipped out until the next business day. If you order after 6pm PT on a friday, your order will likely be shipped out on the following monday.
We use all major carriers and local courier partners:
Tracking
We offer you the ability to track your order right through our site. All you require is your tracking number.
If you don't know what your tracking number is follow these steps:
- Log in to your account
- Navigate to your order
- Click on the individual item's tracking number and you should be routed to it's corresponding tracking package.
If you are not completely satisfied with your purchase please fill out the contact form and send your item(s) back within 30 days of receipt to the following address:
Peter Čuček, Bundesstraße 25, 8471 Spielfeld, Austria
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All goods will be inspected on return and a full refund can only be paid, if handled correctly. Please keep in mind that we do not pay the shipping costs for international returns. Please notice that the processing time for refunds can take up to 5 working days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@tuuli-accessories.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.